1. Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. Orders are not processed or shipped on weekends or holidays.

2. Shipping Options & Delivery Timeframes

We partner with reliable carriers to ensure your premium product delivery is handled with care. The following delivery timeframes are estimates and begin after the order processing period.

• Standard Shipping: 3-5 business days
• Expedited Shipping: 1-2 business days – Additional cost applies.

Please note: Delivery times may be affected by factors outside our control, such as carrier delays or weather.

3. Shipping Destinations

Domestic Shipping

We currently offer shipping throughout the United States (to all states) .

International Shipping

Yes, we offer international shipping to select countries. Please note that any customs duties, taxes, or fees imposed by the destination country are the responsibility of the customer. Delivery times for international orders may vary significantly.

4. Shipping Costs

We strive to offer fair and transparent shipping rates.

• Free Shipping: Enjoy free shipping on all domestic orders over $300.
• Standard Rate: A flat rate of $45 applies to orders under $300.
• Expedited & International Rates: Calculated at checkout based on your location and order size.

5. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number on the carrier’s website to track my order and see its real-time status.

6. Shipping Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you need to correct your address, contact us immediately at sales@aceultrapremiumhq.com.

7. Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us within 7 days of the estimated delivery date. We will work with the shipping carrier to resolve the issue and get you a replacement or refund as quickly as possible.