1. Return Window

You have 30 days from the date of delivery to return an item for a full refund. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. Conditions for Return

For health, safety, and quality assurance reasons, the following conditions for return apply:

• Item must be unused, unopened, and in its original sealed packaging.
• Item must be in a resalable condition, with all original tags and labels attached.
• For certain premium products (e.g., personal care items), returns cannot be accepted once the seal is broken for hygiene reasons.

Please contact us if you have received a damaged or defective item; different conditions apply.

3. How to Initiate a Return

To start a return, please follow these return instructions:

1. Contact our customer service team at info@aceultrapremiumhq.com] within the return window.
2. Provide your order number and the reason for the return.
3. We will email you a Return Merchandise Authorization (RMA) number and the shipping address for your return.
4. Securely package the item(s) and include the RMA number inside the package.
5. Mail your return using a trackable shipping service. We recommend insuring the package, as you are responsible for it until it reaches us.

4. Refunds

Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.

• Approved Refunds: If approved, your full refund will be processed, and a credit will be automatically applied to your original method of payment within 5-10 business days.
• Shipping Costs: The cost of original shipping is non-refundable. Return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., wrong item shipped) or a defective product.

5. Damaged or Defective Items

We take great care in ensuring our products are perfect. However, if you receive a damaged or defective item, please contact us immediately at info@aceultrapremiumhq.com with your order number and photos of the product and its packaging. We will arrange for a free replacement or a full refund, including any shipping costs.

6. Sale Items

Only regular-priced items may be refunded. Sale items, unless damaged or defective, cannot be refunded.